By Derek Johnson, CPA
Whenever I finish ordering my spicy Chick-fil-A sandwich and waffle fries with Chick-fil-A sauce in the drive-thru line (which is perhaps too often) and thank the employee taking my order, without fail, the last thing through the intercom is the employee saying, “My pleasure!” It’s such a simple phrase, only two short words, but it goes a long way in enhancing the customer’s experience, bringing such a polite closure to the ordering process, and making them feel cared for. The food service industry and the accounting service industry are different in many ways, but the underlying principles of professionalism and customer service are crucial to the success of both industries.
One of my favorite aspects of my job as an auditor is that I get to serve a wide variety of clients. Each client and their business or organization is unique in its strengths, challenges and needs, just like each customer that goes through the line at Chick-fil-A is similarly unique. It’s so important to treat everyone with the utmost level of respect, and the same level that you would expect to receive as a customer. At the end of the day, customer satisfaction is what it’s all about, no matter what industry we serve in.
Maybe all it takes is remembering those two short words as we serve others. It’s a privilege to be able to work with so many fine people of our community, and not take them for granted. It really is “our pleasure” to be able to provide all different kinds of services – from assurance to tax to business valuation and more – to such a wide variety of wonderful people!
Derek Johnson, CPA | Senior Auditor